Abstract: Expert systems are a type of technology that supports an organization to identify the challenges of a project and help the organization to take effective steps to resolve the challenges. The research study is based on the utilization of expert systems on the decision-making ability of human experts. The research study has adopted a positivist research philosophy, exploratory research design, and deductive research approach to mitigate the research objectives. On the other hand, the research study has been done through the implication of a secondary quantitative data collection method. Based on the secondary quantitative research study, the study has shown the potential impact of an expert system on the decision-making ability of human experts. This research study has explained the way expert systems are creating a positive influence on the operational efficiency of an organization and the utilization of expert systems has also enhanced the decision-making ability of human exports up to 42%. Moreover, the implication of expert systems is beneficial for providing growth in business.

Keyword : Human experts, project, Artificial intelligence, technology, expert systems.