Abstract : Interpersonal dialogue refers to the interpersonal communication skills among a person that helps to express thoughts and convey intensity clearly. Different categories of interpersonal communication are written communication, nonverbal communication, verbal communication and listening communication. The study shades light on the effectiveness of interpersonal communication to promote personal and professional success. Two companies from two different industries of India are selected for understanding the impact of interpersonal communication skills of employees on the growth of the companies.
A secondary quantitative approach is used in the study for gathering data and conducting the research paper. Annual reports of 5 years of ICICI bank and Infosys company are reviewed for selecting secondary numerical data. As a result, it is identified that the pandemic crisis has highly impacted the interpersonal communication skills of the employees in 2019 and 20. Decrease of operating profit and revenue of the organisation at the time indicates that.

Keyword : interpersonal communication, pandemic crisis, professional growth, personal development